Modernizing how Porsche Centers interact with customers.

Today’s consumer demands convenience. Historically, that has translated well for online businesses. Podium addresses this need for businesses with a local presence by providing an interaction platform that connects to all major messaging channels and enables users to easily manage all inbound and outbound communications. As a result of growing preference for convenient communication, your dealers are connecting with customers on their terms, and through the channels they prefer.

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Podium supports thousands of dealerships on our interaction platform today. These dealerships leverage our technology to assist with:

Messenger

All of your messages from Facebook, Google, SMS and more to a single inbox. Manage and respond to every message from one platform.

  • Mark read and unread, assign conversations to different employees, and filter conversations between sales and service.
  • Chat on the go. With Mobile and desktop apps, you can communicate with your leads, customers, and teams from anywhere.
  • Send automated messages to customers who text your business after hours.
  • See which messages still need a response and who has already read them.
  • All customer conversations are saved to a central database.
  • Improve business efficiency through faster customer communications.

Reviews

  • Be the #1 choice on the sites your customers love and trust. Simple to manage from start to finish.
  • Track the reviews of your competition to benchmark your success.
  • Get found anywhere. With customer reviews on Google, Facebook, and tons of automotive specific review sites, you’ll show up where it matters most.
  • Set up automated review invites, you can gather reviews automatically so you can rank higher and your leads can find you even easier.

Webchat

  • Take the conversation offline by responding to your website visitors via text, from there you get the flexibility you both need to keep the conversation going.
  • Quickly capture leads by saving your visitor’s name and phone number the second they send a message on your site.
  • Your customers want to text you. Chat with them on their preferred channel.

Google My Business

  • Connect seamlessly to your Google My Business listing
  • Collect reviews on your Google My Business listing
  • Messages sent to your Google My Business listing via click to message are sent directly to your podium inbox
  • Increase interactions your customer have with your business via driving directions, click to call, and website buttons.
  • Podium customers see an average lift in all key interactions on their Google My Business Page including 44% more driving directions, 106% more click to call, 60% more website visits, and 83% more listing views.
  • Dealers can monitor GMB activity in the Podium Dashboard

Integrations

  • CRM or DMS integration to automate review invitations.
  • Automatically send common messages to your customers by integrating directly with your CRM or DMS

Review Response

  • Responds to all customer reviews on Google, Facebook, Cars.com, and DealerRater
  • Review monitoring by a team of experts who respond to positive and negative reviews quickly and with the right message to represent your brand and resolve any issues.
  • Receive a weekly review recap email
  • Quarterly strategy review and consultation included

Review Response Plus

  • Provides dealers a dedicated expert to consult on your review strategy and reputation management needs.
  • Responds to all customer reviews on Google, Facebook, Cars.com, and DealerRater
  • Monthly Strategy Reviews and consultation
  • Customer issue resolution and encouragement of ratings edits after mitigation
  • Quarterly customer satisfaction surveys
  • In-Porsche Center review incentives

Campaigns

  • SMS marketing to help dealers convert interactions into opt-in lists at a variety of existing Podium touchpoints, including via webchat, after leaving a review, or while making a payment.
  • Enable Porsche Centers to build and deliver SMS campaigns to drive engagement for upcoming or seasonal promotions. Segment your lists or send to everyone at once.
  • Reporting capabilities with pre-build dashboards providing insight on click rates, transactions, unsubscribes, and more.
  • Tiered pricing based on number of subscribers
  • Includes the ability to send up to (4) promotional messages per subscriber per month